Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Legal · Disclaimer

Who we are — and who we are not.

A short, honest page about our role. We are an independent travel-preparation team here to help — not a government website. Please take a moment to read this gently.

Effective 1 January 2026Easy 3-minute readJump to contents
At a glance
  • An independent helper
    We are not the European Union, and we are not a government authority.
  • No approval promises
    Only the authorities can approve a travel authorisation. Be careful of anyone who says otherwise.
  • A choice, not a must
    You may also use the standard government channel directly. Using us is entirely your choice.
Legal libraryPrivacy PolicyTerms of ServiceRefund PolicyDisclaimer
01

Our honest position, stated kindly up front

ETIAS Visa Portal is an independent, private travel-preparation team that helps travellers prepare their Europe travel authorisation. We are not the European Union, and we are not a government authority.

A helpful note: we want you to know this clearly, in plain English, before you share any personal information with us.

02

What this means in everyday language

We are a private team — not a government office. We do not represent any government, and we cannot see inside any government's decision-making. This means we cannot promise an approval, we cannot make a decision happen faster, and we cannot guarantee any particular result. What we can do is gently help you prepare your details carefully, with a real person checking every step before anything is sent.

03

What our service includes

  • A calm, numbered step-by-step guide designed to prevent small mistakes.
  • A careful review of your details by a real travel specialist before anything is sent.
  • Kind, patient email support — a real person reads every message and replies within 24 hours.
  • Plain-English travel preparation guidance, written for every age and ability.
04

What our service does not include

  • We do not promise an approval, priority handling, or "instant" decisions.
  • We do not provide immigration, work-visa, residency, or citizenship services.
  • We have no government partnership, endorsement, or special access.
  • We do not provide legal advice or representation.
05

Your other choice — the standard government channel

You may also apply for a Europe travel authorisation directly through the standard government channel, on your own. Using our team is entirely your choice. Many travellers choose us because they would like a calm step-by-step guide, a real human looking over their details, and a kind person to email if they have a question. There is no pressure either way — please choose whichever feels right for you.

06

Common questions about who we are

Are you the government? No. We are an independent team that helps you prepare your details. The authorities still make the final decision.

Will using your service make my authorisation more likely to be approved? Honestly, no service can promise that. What we can promise is that a real human will check your details carefully so small avoidable mistakes do not cause delays.

What if I would rather apply on my own? That is absolutely fine, and we will never pressure you. The standard government channel is always an option.

Can I talk to a real person if I am unsure? Yes — please write to us. A kind specialist will reply within 24 hours, in plain English.

07

Talk to a real person about this page

If anything on this page is unclear, please write to [email protected]. A real travel specialist will reply within 24 hours. We would much rather kindly answer a question now than have you continue with the wrong expectation.

Need a hand?

Our team is one quiet email away.

No phone trees, no automated replies — a real specialist reads every message and answers within 24 hours.

Contact our team Visit Help Centre