Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Legal · Terms

Kind, clear terms — written for real people.

These are the simple, honest terms between you and our small travel-preparation team. There is no small print, no clever wording. Please take your time reading them.

Effective 1 January 2026Easy 6-minute readJump to contents
At a glance
  • An independent helper
    We are not a government website. We are a private team that helps you prepare your details.
  • Honest, clear pricing
    Our service fee is shown clearly before any payment step. No surprises.
  • Honest expectations
    Only the authorities can approve a travel authorisation. We do not promise an approval.
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01

Our gentle agreement with you

These terms describe how our service works and what we ask of you in return. By using our website you are kindly agreeing to them.

If any part of these terms does not feel right for you, please do not use the service — and please write to us, because we are always happy to explain things in plain English.

A helpful note: when these terms change, we will keep the most recent version on this page with a clear date, so you can always see what has changed.

02

Who we are — and who we are not

ETIAS Visa Portal is a small, independent team that helps travellers prepare their Europe travel authorisation details. We provide a calm step-by-step guide, a real human review of your information, and patient email support.

We are not the European Union and we are not a government authority. We do not make decisions on travel authorisations, and we cannot promise any particular outcome.

03

Who is welcome to use our service

You are welcome to use our service if you are legally able to enter into an agreement in the country where you live. The details you share with us should be true and as complete as you can manage — small mistakes can lead to delays from the authorities, but don't worry, a real person on our team will check everything before it is sent.

04

Our clear pricing and how payment works

Our service fee is shown clearly inside the step-by-step guide before any payment step. Where a separate government fee also applies, it is shown separately so you can see exactly what you are paying for.

On rare occasions, our online payment may be briefly unavailable. If that happens, we will write to you kindly by email and walk you through the next step. We never use surprise charges, hidden add-ons, or countdown timers.

A helpful note: please take your time at the payment step. There is no rush, and you can step away and come back later if you need to.

05

How you can help us look after you

  • Share details that match your passport exactly — please copy from the passport itself, letter by letter.
  • Keep your account details private — please do not share your password with anyone.
  • Use our service for your own travel preparation — and for lawful purposes only.
  • Tell us promptly if anything changes — for example, a new passport, a new email address, or new travel dates.
06

Our responsibility to you

To the fullest extent the law allows, our responsibility to you is limited to the service fee you have paid us for the specific travel authorisation in question. We are not responsible for indirect costs or losses that arise from using the service. We always try our very best — and a real person reviews every step-by-step guide before it is sent.

07

If our service or these terms change

From time to time we improve our service or update these terms. When we do, the new version will appear on this page with a fresh date. For important changes, we will write to you by email wherever we reasonably can.

08

Closing your account

You can ask us to close your account at any time — simply write to our team and a real person will gently take care of it. We may also close an account if these terms are not respected, but we will always try to talk with you first.

09

Common questions about these terms

Are you the government? No. We are an independent travel-preparation team that helps you with the paperwork. The authorities still make the final decision.

Do you promise I will be approved? No, and please be careful of any service that does. Only the authorities can make that decision.

What happens if I make a small mistake? Don't worry. A real specialist on our team will gently let you know so you can correct it before anything is sent.

Can I speak to a real person about these terms? Yes, of course. Please write to us — a real human will reply within 24 hours.

10

Talk to a real person about these terms

Any questions can be sent to [email protected]. A real specialist reads every email and replies within 24 hours — kindly, clearly, and in plain English.

Need a hand?

Our team is one quiet email away.

No phone trees, no automated replies — a real specialist reads every message and answers within 24 hours.

Contact our team Visit Help Centre