Your information, looked after with great care.

In this page, "we", "our", and "us" mean ETIAS Visa Portal — the small independent team that runs etiasvisaportal.eu. "You" means anyone visiting our website or using our step-by-step guide.

A helpful note: if anything on this page feels unclear, please write to us before sharing your personal details. We are very happy to explain things slowly.

• Your passport details — your name, date of birth, nationality, passport number, and passport expiry date.
• How to reach you — your email address, and your phone number only if you would like us to use it.
• Your trip details — the European country you will enter first, your travel dates, and the reason for your visit.
• Payment information — handled safely by a regulated payment company. We do not see or store your full card number.
• Basic website information — for example, the type of browser you are using, so the website works correctly for you.

Don't worry: a real travel specialist on our team uses this information only to look after your step-by-step guide. You are not handing it to a faceless machine.

• To carefully prepare and make sure everything is correct on your travel authorisation.
• To send you kind, plain-English updates by email as things move along.
• To reply to any questions you write to our team.
• To keep our service safe, reliable, and easy to use for everyone.
• To meet the standard legal and tax duties that apply to our business.

We never sell your personal information to anyone. Your details are only shared with the small number of trusted partners we need to do our work for you:

• A regulated payment company, only when a service fee applies.
• The trusted companies that host our website securely, under strict confidentiality.
• The relevant authorities — only for the travel authorisation you have asked us to help with.
• A legal or regulatory body, only if the law requires us to do so.

We keep your personal details only as long as we genuinely need them to look after you, and to meet our legal and tax duties. After that, your records are safely removed or made anonymous.

You may ask us to remove your details at any time. Simply write to us, and a real specialist will gently explain what can be removed right away and what we must keep a little longer because of the law.

We use careful, well-tested safeguards — secure connections, restricted access, and regular checks by our team — to look after your information. No online service in the world can promise to be perfectly safe, but we treat your details with the same care we would want for our own family.

A helpful note: please choose a password you do not use anywhere else, and keep it private. If you ever feel worried about your account, please write to us and we will help you straight away.

To use any of these rights, simply write to [email protected] from the email address you used during your step-by-step guide. A real person on our team will reply within 24 hours and look after your request as quickly as the law allows.

A "cookie" is a small file that a website saves on your device to help it remember things, like your language. We use a few of these to make our website work smoothly and to understand, in a general way, how our pages are used. You can clear or block cookies at any time using the settings in your web browser.

Will my details be sold to advertisers? No, never. Your information is only used to look after your travel authorisation.

Will a real human see my information? Yes. A trained specialist on our team kindly reviews your details — you are not alone with a computer.

What if I make a typo? Don't worry. Our team checks every letter before anything is sent. If something needs a small correction, we will let you know gently.

Can I ask you to remove my details? Yes. Simply write to us, and a real person will help you with that, kindly and clearly.

Any questions, worries, or formal requests can be sent to [email protected]. A real privacy specialist will reply within 24 hours — kindly, clearly, and in plain English.